Administrator - North East England

Ref: 307 Date Posted: Monday 27 Mar 2023
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2020 Recruitment are working with one of our engineering clients who are looking to add an administrator to their team in the Gateshead area.

This will initially be a 6 month contract but may be extended or made permanent for the right candidate.

This is a fantastic opportunity to get your foot in the door with an international client who offer a fantastic career progression plan.

The Role

The Administrator will have responsibility for inputting and processing customer enquiries, quotations and orders utilising the ERP system. Key to this role will be your ability to utilise your experience to improve customer satisfaction by reducing customer response time and simplifying the customer experience. You will follow procedures ensuring all administration work is completed in a reasonable timeframe (aligning to internal KPI’s).  In collaboration with the quotations team you will pursue customer orders and support the customer where possible.  You will have the opportunity to use your existing administration skills and advance your sales skills including investigating, analysing and resolving customer issues by conducting reviews of enquiries and orders. You will also assist with continuous improvement projects in order to explore and develop methods of increased efficiency in alignment with our overall strategy and vision.

Duties & Responsibilities

As the Administrator your duties & responsibilities will include:

  • Process customer enquiries, quotations and orders in a timely and efficient manner utilising the ERP system
  • Input information into the workload trackers
  • Escalate customer complaints to the Quotations Lead when required
  • Represent the customer interests within the business to assist in finding resolution to requests in a timely manner
  • Accountable for contributing to improvement of department KPIs
  • Comply with all departmental and company procedures at all times
  • Ensure all quotations and orders are handled in accordance with compliance requirements and highlight any red flags to supervision
  • Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager
  • Ensure all company policies surrounding health & safety, quality requirements and housekeeping are met


To be considered for the Administrator role you must have the following skills & experience:

  • Previous experience within a similar role
  • Ability to work to a fast pace in an office environment
  • Strong IT & Administration skills
  • Experience within a sales environment (desirable)
  • Knowledge of ERP/ MRP systems (desirable)


As the Administrator your package will include the following:

  • Hourly rate of up to £11.80 PAYE
  • Minimum of a 6-month contract
  • Potential permanent contract
  • Career progression
  • Company benefits and incentives


To apply for this position or to learn more about the role please contact Robert at 2020 Recruitment by phone or email.