IT Technician – Glenrothes – Permanent
£30,000 per annum
Monday to Friday, 07:00–15:00
2020 Recruitment is working with an established international business in Glenrothes to recruit an IT Technician.
This position would suit someone with practical IT support experience, basic technical knowledge and a willingness to learn. Qualifications are less important than your experience, approach to solving problems and commitment to providing a good service.
You will support colleagues with hardware, software and network issues, working through faults methodically and taking ownership of problems. There is plenty of variety, with opportunities to develop your skills, work with international colleagues and become involved in specialist projects.
The Role
As the IT Technician, your duties will include:
- Providing IT support to colleagues in person and remotely.
- Troubleshooting hardware, software and connectivity issues, following a logical, step-by-step approach.
- Logging, updating and managing support requests through the IT ticket system.
- Keeping users informed and providing clear, helpful advice.
- Maintaining accurate records and technical documentation.
- Supporting routine IT maintenance and departmental projects.
- Working with the wider IT team, including colleagues in international offices.
- Learning new systems and taking on additional responsibilities as your experience develops.
Requirements
To be considered for this position, you will need:
- Previous practical IT experience, ideally within an IT support role.
- Basic knowledge of IT hardware, software and networking.
- A methodical approach to troubleshooting and fault finding.
- Good customer service and communication skills.
- The ability to work independently and contribute to a team.
- Enthusiasm for learning and developing your technical knowledge.
- A willingness to support colleagues and respond to business needs during busy or challenging periods.
- A conscientious approach and a willingness to see problems through to resolution.
This is not a graduate entry position. Applicants must be able to demonstrate relevant practical experience. Formal IT qualifications are not essential.
Hours and Flexibility
The normal working hours are Monday to Friday, 07:00–15:00.
Occasional backshift cover may be required. There may also be an infrequent requirement for on-call support. Travel to other locations is possible but is expected to be very unlikely.
What’s on Offer
- Salary of £30,000
- A varied role within an international business.
- Opportunities to learn, develop and broaden your IT experience.
- Collaboration with colleagues in overseas offices.
- Opportunities to contribute to specialist projects.
- A range of employee benefits.
Interview Process
Candidates invited to interview will be required to complete a paper-based technical assessment to demonstrate their IT knowledge and troubleshooting skills.
Applicants must have the right to work in the UK.
To apply, send your CV to robert@2020-recruitment.com.