SENIOR CUSTOMER SERVICE & SALES COORDINATOR
Location: Glenrothes
Starting Salary: £33,000 per annum
Contract: Permanent, full-time
2020 Recruitment is working with an established manufacturing and engineering business in Glenrothes to recruit a Senior Customer Service & Sales Coordinator.
This is a varied position suited to an organised and proactive individual who enjoys working with customers, coordinating activity across departments and taking ownership of orders from initial enquiry through to delivery.
The Role
As the Senior Customer Service & Sales Coordinator, you will be the main point of contact for customer enquiries and orders, ensuring requirements are understood, progress is monitored and customers receive clear updates throughout.
Working closely with Sales, Purchasing, Production, Technical, Engineering, Warehouse and Finance, you will help ensure that orders are completed accurately and within agreed timescales.
Some orders will involve technical input, samples, testing or products being manufactured specifically for the customer. You will need to keep track of outstanding actions, identify potential issues early and follow through to resolution.
Duties & Responsibilities
Your responsibilities will include:
- Managing customer enquiries and orders from initial contact through to delivery.
- Recording customer specifications, quantities, pricing, delivery dates and any special requirements accurately.
- Coordinating activity across internal departments to ensure customer requirements are met.
- Monitoring order progress and following up outstanding actions.
- Identifying potential delays, stock shortages or technical issues and escalating these where required.
- Keeping customers informed about availability, delivery dates and changes to their orders.
- Supporting the sales team with quotations, samples, product information and follow-up.
- Building strong relationships with customers and supporting key accounts.
- Identifying opportunities for repeat business or additional products and passing these to the sales team.
- Processing and monitoring orders using company ERP and stock-control systems.
- Liaising with Purchasing and Production regarding materials, components and manufacturing requirements.
- Coordinating samples, testing and technical approvals where required.
- Monitoring outstanding orders and back orders.
- Liaising with the Warehouse to coordinate despatch and delivery requirements.
- Maintaining accurate records of customer communications and agreed actions.
Requirements
To be considered for this position, you should have:
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- The ability to manage several customer enquiries and orders at different stages.
- A practical approach to problem-solving.
- Confidence working with different departments and following up agreed actions.
- The ability to work independently and take ownership of issues.
- Good commercial awareness and an understanding of customer retention.
- Strong IT skills and confidence using ERP, stock-control or order-processing systems.
Previous experience in customer service, sales administration, account management or order coordination would be advantageous.
Experience within manufacturing, engineering or another environment involving complex customer orders would also be beneficial, particularly where you have worked closely with purchasing, production, technical or warehouse teams.
Package
The successful candidate will be offered:
- A starting salary of £33,000 per annum.
- A permanent, full-time position based in Glenrothes.
- A varied role combining customer service, sales support and order coordination.
- The opportunity to develop product knowledge and support key customer relationships.
Apply
To apply, please submit an up-to-date CV to robert@2020-recruitment.com or contact 2020 Recruitment on 01592 805600 for a confidential discussion.